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I was recently searching for an inspirational video while designing a workshop for a client. I wanted to find something new, contemporary and – by the client’s request – “inspirational.” I know enough about inspiration to ask the important questions, and interviewed the client to better gauge the standard they had in mind. My question…

This past weekend I dropped off a few items of clothing at the dry cleaner. As I was waiting for my receipt to print (it actually took less than 5 seconds), the cashier began apologizing profusely for the computer being so slow and for making me wait. I was taken aback by her response. At…

Have you ever experienced not getting a reply in a timely manner? Maybe it’s a voicemail you left for someone several days ago, an unanswered email sent yesterday, or a text you sent this morning that remains unanswered or not replied to. We seem to have unconscious expectation of the expected reply time related to…

For years I have been influenced and living by Stephen Covey’s definition of effectiveness – getting what you want in a way that enables you to get what you want again, and again, and again. This definition suggests the importance of balancing time and energy in getting results and, even more importantly, in strengthening your…

I recently overheard a small group of business leaders commiserating about a project that wasn’t proceeding as well as anticipated. They all seemed to be in a spirit of supporting one another, as we so often do when we trust colleagues with our frustrations and complaints. This can be healthy, of course, the opportunity to…

Research shows us that most people underestimate what they can do in the long-term and overestimate what they can do in the short-term. As a result, many of us overfill our days with too many activities. I have  been studying this for a long time, and although I have made great strides in blocking time…

While I am a huge fan of the book “The Subtle Art of Not Giving A F*ck,” I think author Mark Manson got one element wrong. He claims there is a natural “Law” called the “Backwards Law,” which suggests the human desire to improve and want for more is counterintuitive and that the opposite is…

I just finished reading “The Moment of Lift” by Melinda Gates – what a wonderful book! She shares experiences from the work she is doing with the foundation she and her husband started in 2000. One such experience she writes about is the horrible misconception that the uber-rich can solve world problems by throwing money…

“I lead by example” is a popular response and catch phrase we often hear people say when asked to describe their leadership. My initial response is, of course you do – everyone does. People in your family and organization pay more attention to what you do than what you say. Leaders often talk about the…

I recently read a magazine article on something called the Pomodoro Method, a technique that helps with focusing on single tasks for shorter periods of time, resulting in improved productivity. It is a very simple technique that utilizes a timer and 25 minutes of focus, followed by a short break. A little back story: Recently…

There’s plenty of great information available on the value and power of empathy for leaders – so much, in fact, I hesitate to write on this topic for fear of not adding any value to the discussion. However, I would like to share a facet of empathy often not associated with leaders: the facet of…

If you feel like your team is dysfunctional, uncooperative, toxic or broken, you’re not alone. Most corporate teams are not really teams; they are groups of people who show up Monday through Friday, work 8-9 hours a day, claim to be working towards a common goal, and say they want the same thing for the…

We’ve all heard the axiom before. Usually it’s in the context of reminding someone they are too focused on their own interests and not focused enough on the team. Sometimes it’s declared as a preemptive strike against the fear of lack of compliance to the agenda or team’s mission. Sometimes, it’s ensuring that the “cowboys”…

I remember reading once that it is useful – if not necessary – to be chameleon-like in order to create rapport and to be effective in interacting with others. I had a tough time swallowing this advice, and in fact, I was offended recently when a client referred to me as chameleon-like. I didn’t take…

The seven simple leadership lessons I was reminded of by 41 client leaders this past week: Rapport isn’t rocket science. All it takes is for one face-to-face interaction to really shift (for the better!) a relationship that’s been solely built by telephone and email. Influence isn’t just a topic underneath the heading of Leadership; it…

In my last blog post, I revisited the analogy shared by Jim Collins in his book “Good to Great,” where he suggests that we need to get the right people on the right seats of the bus. In this blog post, I will focus on the book “Get a Grip,” by Gino Wickman and Mike…

Recently in a leadership coaching session, a client asked, “What is the secret to staying focused and not being distracted by the next shiny object or new idea?” This question comes up often, and my first instinct is to blame technology or the urgency addicted society that we are immersed in, which is enabled by…

When I ask a new client, “What gets you back to your center?” most responses have something to do with church, time with family, working out, a hobby, or spending time outdoors. What I enjoy most is not necessarily what they do; rather, it’s how they say what they do. When a client says something…

Right People – Right Seats: This post is the first of two related posts. Here we’ll take on the “Right People” and in my next post, we’ll discuss “The Right Seats.” Part I: Right People The title of this post may remind you of one of the more widely known analogies of getting the right…

Years ago, Gary Chapman wrote a bestselling book titled “The Five Love Languages,” in which he described the various ways people prefer to be spoken to in order to feel loved. It was a great book for people interested in making true connection and strengthening relationships, and just as there are certain languages for love, there…

This week I heard something that both intrigues me and challenges me. A colleague shared something from a book she’s reading, in which the author suggests four “don’ts” when communicating with others. We’ll call it a listening approach, although it may be more accurately labeled a talking approach. Here it is: No fixing No saving…

Despite my experience and background in Human Resources, I have resisted the generational stereotyping so common in my field. I have given presentations on the topic of Generations In The Workplace on several occasions, and I am invited to do so because my approach is that of common ground – how we’re the same –…

The first session of our 2019 LeadFORWARD class started last week. As I prepare to work with and support a new group of accomplished leaders, my intention is to start this journey as if I’m beginning right along with them. This is our 8th LeadFORWARD class, and I want to be sure that time, confidence…